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Terms & Conditions

These Terms & Conditions are agreed to upon agreement of estimate. Any Terms and Conditions that exist between Luxe Timbercraft and yourself ‘THE CUSTOMER’ is in accordance with English Law. Reference to ‘YOU’ means ‘the customer’. Reference to ‘THE CONTRACTOR’ means 'Luxe Timbercraft’

It is assumed that the CUSTOMER has read and agreed to the following terms and conditions before any work begins.


Please ensure that there is plenty of space for Luxe Timbercraft to work in. Please ensure the area to be worked in is clear of all personal belongings, unless agreed otherwise. We supply dust sheets and all tools have professional dust extraction ports however some fine dust may settle after work so please ensure all fragile or easily damaged belongings are removed.

We will need uninterrupted electrical power supply and a clean site to work efficiently and to provide quality work.

If painting is required we achieve a hand painted finish (not sprayed), unless stated otherwise provided by an external firm.

Please supply parking vouchers (where required). Our quotes do not include any budget for parking expenses.

Every effort is taken to avoid damage of any sort. Please inform us of the position of cables or pipes known to you, also the location of your water stop cock and fuse box before work commences.

Quotations and estimates are subject to survey. The cost of all work included and essential to the project will be priced and confirmed in writing. Any additional work is welcome but may be subject to further negotiation and carried out at the total discretion of Luxe Timbercraft All cost for additional work will be agreed before work begins and a written quotation provided. In the absence of any verbal or written quotation, a minimum hourly rate of £25.00+VAT will be charged for any work carried out.
Special requirements and arrangements will be negotiated during a site survey and confirmed in writing.

 For quotes under £5,000 a deposit for the material costs only is required to secure the job and an agreed date. For quotes between £5,000 -£10,000 a deposit of the higher value of either 40% of the total cost or the total cost of materials is required to secure the job and an agreed date. For jobs over £10,000 the cost will be broken down into 3 or 4 stage payments with the deposit of a third of the total price of the work.
Luxe Timbercraft reserve the right to claim interest on late payments and claim compensation for debt recovery costs under The Late Payment of Commercial Debts (Interest) Act 1988 as amended and supplemented by The Late Payment of Commercial Debts Regulations 2002.
It is the customer’s responsibility to ensure that Local Authority approval with regards to Planning Permission and/or Building Regulations is sought if necessary. This includes applying for Planning Permission and/or Building Regulations Approval, providing all associated plans and drawings and paying any associated fees. A letter granting permission to start building work must be obtained before any works begin. Luxe Timbercraft is then responsible for ensuring that any building work complies with the Building Regulations. In the case of removal or alteration of load bearing and/or non load bearing walls, it is the customer’s responsibility to obtain advice from a structural engineer and obtain any drawings and calculations necessary.

A fitting date is given in good faith and every attempt will be made to carry out work as stated by the quotation. It is the customers responsibility to ensure the working area is clear of personal belongings and obstructions prior to commencement of work, including removing everything from the existing kitchen units and/or cupboards if appropriate.

The time estimate provided for completion of installation is our best estimate of the likely time scale prior to commencement of the installation, and we cannot accept liability for any cost, losses or expense of whatever nature incurred by you as a result of any delays.

Normal working hours/day rate hours are Monday to Friday 8am to 4.30pm, including 30 minutes lunch break and any time necessary to collect materials. Outside these times is considered to be “Out of Hours” work and is carried out entirely at the discretion of Luxe Timbercraft Every effort will be made to source materials and dispose of rubbish outside of normal working hours, however it cannot be guaranteed that Luxe Timbercraft personnel will be on site for the entire duration of a normal working day.

All goods supplied by Luxe Timbercraft to complete any installation work remain the property of the company in line with English law under The Sale Of Goods Act 1979 until paid for.

The customer must ensure that any supplied materials are delivered to site in time for commencement of works.Luxe Timbercraft is not responsible for the supply of goods. It is the responsibility of the customer to obtain immediate replacement of any faulty, damaged or incorrect goods to avoid additional fitting cost. Where it is necessary for Luxe Timbercraft to purchase materials that should have been supplied by the customer, these will be subject to a 35% mark up on cost price. This mark up is necessary as materials purchased and charged back to the customer increases Luxe Timbercraft's annual turnover and is subject to taxation.

The customer must ensure that all plans, including kitchen design plans, have been drawn up and are correct before any installation work takes place as the contractor cannot be responsible for a plan drawn up by others. Any deviation from the plan whilst works are taking place must be discussed and agreed between the customer and contractor. Should the installation or kitchen design vary substantially from the original plan it may be necessary to obtain another plan at the customer’s expense.

Luxe Timbercraft provide a design service chargeable at £50+VAT per item. This cost covers initial design and tweaks until agreed. This design is property of Luxe Timbercraft and shouldn't be used for other contractors to complete designed works.
A fitting date is given in good faith and every attempt will be made to carry out work as stated by the quotation. It is the customers responsibility to ensure the working area is clear of personal belongings and obstructions prior to commencement of work, including removing everything from the existing kitchen units and/or cupboards if appropriate.

Luxe Timbercraft does not provide a waste removal service unless agreed. The cost of disposing of unwanted items will normally be agreed for in the written quotation. However Luxe Timbercraft will not accept responsibility for the removal of general waste and/or hazardous waste such as asbestos, gas canisters, fridges and freezers etc..

It is assumed that all existing white goods, boilers and plumbing system are in full working order at commencement and for the duration of works. It is not uncommon for underlying faults in older appliances, boilers, tanks and cylinders to be aggravated by, for example, disturbing old pipes and valves, increase or decrease in water pressure or isolation of water and/or electricity. Luxe Timbercraft cannot accept responsibility for any fault or leak that may occur during the works.

Should there be any problem with the installation work, please discuss any issues before the works are complete and every effort will be made to correct things to your satisfaction. If any problems arise after final payment has been made which are the fault of the contractor, remedial works will be carried out free of charge.

In the event that work cannot be completed where faulty or incorrect goods have been supplied by the customer,Luxe Timbercraft will insist that all work even if incomplete is paid for. A minimum hourly rate of £25.00+VAT shall apply for the amount of time that has been taken, or is required for any further visits.

In the unlikely event of any ongoing disagreement, arbitration will be sought through ‘The Trading Standards Institute’ or the ‘Citizens Advice Bureau’. In any event, Luxe Timbercraft should be notified of any complaints in writing within seven days.

All advice given by Luxe Timbercraft is in total good faith. No legal prejudice or commitment is implied with the exception of written quotations.

All work carried out by Luxe Timbercraft is guaranteed for 6 months from fitting date with the following exclusions and limitations.

· Customer supplied materials are not covered by this guarantee.
· Kitchen worktop joins can fail if worktop manufacturers care instructions are not carefully adhered to, therefore any guarantee of durability are strictly limited.
· Frivolous call outs are chargeable. Minimum Call Out Charge £75.00+VAT
· Any evidence of interference or modification by the customer or third parties on any part of the installation will cancel this guarantee.
· Please note that for our mutual protection Luxe Timbercraft has Public Liability Insurance cover for £2,000,000.

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